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Frequently Asked Questions - Renting A Property 1) What makes Get Lost Rentals better
than its competition?
1) What makes Get Lost Rentals better than its competition? We have built our website so that it is easier than ever to find the right vacation rental for your holiday. While searching through our site you will noticed that we've tried to highlight only the most important aspect of each property: their pictures and prices. We also diesgn our page so that you can search and sort very easily, to narrow your possibilities down to just exactly what you're looking for. We've also introduced an industry leading tool for you, the renter, and that is our "Multiple Inquiry List". This allows you to pick and choose which properties you would like to inquire about while navigating around the site, and then with the click of a button you can simultaneously send then all your inquiry. There's one more feature on our award winning website that makes it truly one of a kind: Hot Deals. All owners that have a property on our website are strongly encouraged to offer discounts on our website that they are not offering anywhere else. If they have a legitimately great deal that they're willing to offer through our website, we feature them in the 'ticker' that is at the top of every page on our site, and we also feature the best Hot Deal on every page of our website, complete with a picture and description. Best of all, this exposure is completely FREE to them, so they only need to submit a fantastic deal in order to get it! That works out great for you, the renter, because they are extremely motivated to offer better prices here than they are anywhere else. 2) Do you guys book our vacation rental for us? No, Get Lost Rentals does not book properties for you. In order to bring you the best prices available, we don't charge owners a commission on your booking. Instead, you are free to negotiate your accommodations directly with the owner of the property, directly through their property's page on our website.
3) What if the location I'm looking for doesn't come up when I search for it? If you can't find the location you're looking
for by searching for it, try going back to the home
page and manually browsing to the region that you're location is located
in. 4) How do I submit an enquiry to multiple property owners? You can do this by using our innovative "Multiple Inquiry List". On any page that features property listings, or on a property's page, you can simply click "Add to Multiple Inquiry List". Then, when you're ready to send an inquiry to all of your chosen properties, simply click on "Make Inquiry" in the right hand column of the site, underneath the list of properties you have selected. 5) How do I enquire about a specific property? There are two different ways to enquire about
one specific property. You can either fill out the contact form on their property
page, or contact them via telephone, which is listed on most property pages. 6) How do I get in contact with an owner? The two best ways to get in contact with an owner are to use our Multiple Inquiry List,
or to fill out the contact form on the property page that you are interested
in. Also, owners will display a phone number and/or and email address and in
some cases a fax number for direct contact. Please mention that you found their property on Get Lost Rentals when talking to them! Each owner has their own way of conducting bookings. Be sure to communicate
arrival and departures days as well as any other special needs you might have. 8) How do payments and deposits work? Most owners require a deposit to confirm your stay and full payment several
weeks prior to your stay. In most cases, a refundable security deposit will
also be required. All prices and stipulations vary between each owner. 9) How are cancellations and refunds handled? Cancellations and refunds are all handled directly with the owner. 10) How do I find out about flights, car rentals, restaurants, etc.? You can check out our list of favorite
travel websites. We’re also developing a nice addition to our site
that will list the information we recommend for your destination on the destinations
page on our website. Also, the owner should be able to provide you with some
answers to your questions, and the internet is a useful tool to find out about
the places you want to visit. 11) What should I do upon arrival and departure of the property? Arrival instructions in terms of key exchange and any other necessary terms
will be given to you by the owner. Make sure you have a contact number in case
something goes wrong during your stay. Check out policies vary from place to
place. In some cases, you will need to clean the place yourself, and in others
a cleaning service will take care of it. However, it is expected that you keep
the place in good condition, as it is someone’s home. Be sure to ask about
check in and check out policies. 12) Why have I not heard back from an owner? Contacting a property owner isn’t always
as easy as contacting a hotel. They are often away or busy, but in most cases,
we find that they return calls or emails within 1-2 working days. If an owner
is taking too long to contact you back, or a property has limited availability,
we suggest you inquire about other properties, or contact us. 13) Are all prices set, or can I negotiate? Some owners can be flexible in terms of prices, especially during less busy
seasons. However, owners rarely drastically lower prices, as a majority of their
income comes from the busy season and thus at peak travel times, owners will
be much less likely to lower prices, as demand can be very high. 14) How can I give feedback to an owner? Owners usually enjoy any feedback you might have, whether it be things you enjoyed,
or things you thought could improve. We would also love to hear from you about any positive or negative experiences you had with a property that you rented from our website. 15) What currency are prices usually shown in? You can choose the currency that you would like to see prices at any time by using the currency selector on any page displaying prices. Make sure to finalize the exact price with owners before booking.
If you have any other questions, concerns, or
suggestions regarding our process or our website in general, we'd
love to hear from you!
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GET LOST'S HOTTEST DEAL
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